Employer Profiles – Faye Clough

Name:  Faye Clough

Employer: National Crime Agency

Job Title: Head of NCA Specials


What is the story of your career to date?

After finishing training as a teacher, I saw a job opportunity within education in Law Enforcement.  The role was working in a National Training Department, designing training for both Detectives and Support Staff – so a really varied role.  It was a great role, that took me UK wide, but also internationally.  I have represented the UK teaching in various countries including Australia, Portugal, Germany, Romania and Bulgaria.  I have been really lucky to receive financial support from my employer in developing my skills further whilst working, which has really helped me in progressing my career.  Now I manage the recruitment of NCA Specials for the whole of the National Crime Agency, looking at opportunities where we can recruit people with really niche skills to assist us in protecting the public.

What does a typical day look like for you?

Every day is different.  I attend lots of meetings to look at ways in which we can use our Specials to help us.  I am in regular contact with our Specials to make sure that we are providing them with opportunities to help the agency and making sure that we meet all the necessary legislation requirements.  I run the Human Resource function for our Specials and ensure that they receive the right training and support to help them carry out their duties.

What skills do you think are important in your role?

The most important skills are first and foremost being personable.  I recruit people that are giving their time for free.  They need to feel valued, stimulated and receive recognition for their work.  I receive thousands of applications a year from members of the public who want to join us, so I need to be super organised.  I’m dealing with the public every day and need to think about our reputation, so being professional in the way I do things is hugely important.

What advice would you give to someone who wants to do your job?

Go for it! A long time ago, I was told by a former college teacher that I was a bum on a seat to fill a university course place – just because I didn’t achieve the grades that I expected. This made me determined to work hard and prove that I could actually achieve anything that I wanted to achieve.  I’ve had to make sacrifices along the way and it’s not always been easy, but I have carved myself a career that I love, a senior position, a bag full of post-graduate qualifications and university awards for my dedication.

My advice to anyone who wants to do my job is, get some experience as a volunteer so you can appreciate what it feels like from a volunteers perspective.  Volunteering provides you with opportunities to learn and gain work experience as well as giving something back to society.  If you’re thinking about a career in Law Enforcement, research what’s available in terms of work experience opportunities within your local Police Force, have a look at their Explorers Programme and keep an eye open for the NCA’s #16:18 Work Experience Programme.

Does your employer offer volunteering/apprenticeship opportunities?

Yes – we provide both.

What is the best thing about your job?

Seeing your work being engaged with by customers across the nation with thousands of engagements.

Where can I find out more?



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